If you have a problem with your order or any of the items are unsatisfactory, please contact us. We will do our best to efficiently deal with the problem.
Refunds of all goods are available within up to 30 days of purchase and you must return the goods within 14 days of requesting a refund complete with the original packaging at your own expense.
It is your responsibility to take reasonable care of the goods before they are returned to us. Goods must be packaged adequately to protect against damage and arrive in a saleable condition. If there is any damage or deterioration evident, we will charge you for the reduction in value.
All monies paid to us by you, including any postage/carriage will be refunded within 30 days, less any costs due under this contract.
This Refund Policy does not affect your legal rights e.g. if goods are faulty, please see below.
Adding to original orders can be made using the dedicated add on option at the checkout. By selecting to pay delivery again, you will not qualify for a refund if both orders are delivered together. Refunds for selecting the wrong shipping at checkout cannot be given after payment has been made.
If there is a problem with the product(s) you have purchased, please notify us by email or in writing providing details of the problem within 30 days of purchase. If possible, please provide photographic evidence as this could save you returning the goods for inspection. We will deal with the matter in accordance with your legal rights.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be despatched until the faulty goods have been received by us and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund you reasonable postage costs providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable costs.
Within this time scale we will replace defective goods free of charge at our discretion, providing that you have returned to us any faulty goods upon request.
If an item is no longer available, we will contact you to offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
Where we replace faulty goods, you are responsible for their disposal if they have not previously been returned to us.